Terms of Service

These terms are an agreement between you and Flavoureak UK Ltd, trading as CurioKids ("CurioKids", "we", "us") for using the CurioKids website, web app and mobile apps, and the lessons we give through them. By creating an account or booking a lesson, you accept them.

CurioKids is a trading name of Flavoureak UK Ltd, registered in England and Wales, company number 16410737. Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.

Please read them with our Privacy Policy, Refund Policy, Cookie Policy and Safeguarding Policy, which also apply. If you use CurioKids for a child, you accept these terms for yourself and for the child.

• Live, 1-to-1 online English lessons for children aged 4–12, 25 minutes each, with a real teacher in the CurioKids online classroom.
• Phonics Starter: 52 lessons in 10 units, then CEFR-based levels Pre-A1, A1, A2.
• After lessons you get teacher feedback, and you can follow your child’s progress in your parent dashboard.
• Lessons are taught by teachers we employ or engage. We are responsible for the lessons we sell you.

We work hard to help every child make progress, but we can’t promise particular results, such as exam grades.

For lessons you need a device with a camera and microphone, the CurioKids app or an up-to-date web browser, and a reliable internet connection.

• You must be at least 18 and the parent or legal guardian of each child you add.
• Give accurate information and keep it up to date. Keep your password and your child-mode PIN to yourself: you are responsible for what happens in your account.
• Children use CurioKids only through their parent’s account, for example in child mode. They can’t have their own accounts.
• The country you choose when you sign up (Singapore or Malaysia) sets your currency and prices. Families in other countries are billed in SGD at Singapore prices. You can change the country until you subscribe.
• We recommend that an adult stays nearby during lessons, especially with younger children.

• Each child can have one free first lesson: a live 25-minute lesson with a teacher, who also finds out your child’s level.
• You can book it as soon as you have an account, at a time when a teacher is available.
• You don’t need a card to book it, and there is no obligation to continue.
• You can move or cancel it up to 2 hours before it starts. If you cancel in time, you can book another. If your child misses it without cancelling in time, it counts as used.
• A child who has, or has had, a paid plan can’t have a free first lesson.

If you continue after the free lesson, you choose a plan for each child:

• Starter: 1 lesson per week (4 lessons every 4 weeks).
• Growth: 2 lessons per week (8 lessons every 4 weeks).
• Accelerator: 3 lessons per week (12 lessons every 4 weeks).

You choose to pay every 4 weeks or every week. We bill every 4 weeks, not by calendar month, so every 4-week payment covers an exact number of lessons. A weekly payment covers one week of lessons.

Prices are in your local currency, shown on our pricing pages for Singapore and Malaysia and again before you pay.

Your price is locked. Your price is locked on your subscription, so future price changes don't affect you. The prices of our plans when you first subscribe are the prices you pay, including if you change plan later, even if our standard prices change. Until you subscribe, our current prices apply.

Any account credit or discount you are entitled to is shown before you pay.

• Running now in Singapore: Launch offer, 50% off your first 4 weeks for the first 50 families, until 30 November 2026 (Singapore and Malaysia time).
• Running now in Malaysia: Launch offer, 50% off your first 4 weeks for the first 50 families, until 30 November 2026 (Singapore and Malaysia time).
• An offer takes money off the first 4-week cycle of a plan (if you pay weekly, off each of the first 4 weekly payments). It applies once per child, to the child’s first plan. A family whose earlier paid plan has ended doesn’t get it again.
• Places on an offer are counted per family. When you start checkout, your place and price are held for the time checkout shows. If the places have run out or the offer has ended by the time you start checkout, your plan starts at the standard price. If you don’t finish checkout in the time shown, your place is released, and a new checkout gets the offer only while it runs and places are left. Checkout always shows you the amount before you pay.
• Only one discount applies to a plan at a time.
• From the second 4-week cycle (or the fifth weekly payment), you pay the standard price locked on your subscription.
• Your discounted first cycle begins when you subscribe.

• You pay by card through Stripe. By subscribing, you authorise us to charge your card for each payment until you cancel.
• The first payment is taken when you subscribe.
• Your plan then renews automatically, every 4 weeks or every week, and we charge the same card until you cancel.
• If a payment fails, we email you and try again. Lessons you have already booked go ahead meanwhile, but you can’t book new ones until the payment goes through. If it still can’t be collected, your plan ends and lessons booked after that are cancelled.
• Your invoices are on the Billing page in the app.

• You book lessons in the app, at times when teachers are available. In each billing period you can book as many lessons as your plan includes (see Plans and prices): with weekly billing, that is your plan’s lessons for each week.
• Lessons belong to the billing period they are in. Lessons you don’t book or use in one period don’t carry over to the next.
• You can cancel or move a lesson up to 2 hours before it starts. A cancelled lesson goes back into your plan for that billing period, so you can book another.
• Less than 2 hours before a lesson starts, it can’t be cancelled or moved. If your child misses a lesson, it counts as used.
• We try to keep the same teacher for your child, but we may need to change teacher, for example if a teacher is on leave or stops teaching with us.

If your child’s teacher can’t teach a booked lesson, or a lesson can’t take place because of a problem on our side, we will tell you as soon as we can and offer a make-up lesson, with the same or another teacher, or a credit towards a future payment. See our Refund Policy.

• You can change your plan, or how often you pay, at any time in the app. The change takes effect straight away and is prorated: you pay the difference for the rest of your current billing period at once, or the unused part of your current plan is credited against your next payments. If your plans end before that credit is used, what is left is refunded to your card. Changing how often you pay starts a new billing period straight away: you pay for it in full, less the unused part of your current plan. The lessons in your current billing period are prorated in the same way as the price. The app shows when the change starts, the amount, and the lessons you then have, before you confirm.
• These changes are not prorated:
  • Before your first payment, a change simply replaces your plan.
  • If your child has already had more lessons in the current billing period than the new plan would include for it, the change takes effect when that billing period ends.
  • During the discounted first 4 weeks of an offer, a change takes effect when those 4 weeks end if you pay every 4 weeks. If you pay weekly, a plan change takes effect at the end of the current week (keeping the offer price until the 4 weeks end), and a switch to paying every 4 weeks takes effect when those 4 weeks end.
• You can cancel at any time on the Billing page, or by emailing hello@curiokidslearning.com. Cancellation takes effect at the end of your current billing period: you keep the lessons you have paid for until then, and you won’t be charged again. Lessons booked after your plan ends are cancelled.
• If you change your mind before your plan ends, you can keep it.
• Refunds are covered by our Refund Policy. Nothing in these terms affects your rights under consumer law.

Everyone who uses CurioKids (parents, children and teachers) must:

• be kind and respectful in lessons and messages;
• keep lessons and contact inside CurioKids: don’t share phone numbers, email addresses or social media details, and don’t arrange lessons or payments outside CurioKids;
• not record, photograph or share lessons or the people in them;
• not share anything unlawful, harmful or unsuitable for children;
• not share an account, try to get into anything they aren’t allowed to, disrupt the service or copy our content.

Messages block the sharing of personal contact details.

Children’s safety comes first. Teachers can’t teach until our team has confirmed a background check and they have signed our teaching agreement. You can report a concern at any time with the “Report a concern” button, which is in every lesson and throughout the app, or by emailing hello@curiokidslearning.com. If we believe a child may be at risk, we may suspend accounts, cancel lessons, keep records and involve the authorities. See our Safeguarding Policy.

Lesson slides, games, homework, the curriculum and the CurioKids name and logo belong to CurioKids or to the people we license them from. You may use them only for your family’s lessons with CurioKids.

CEFR Pre-A1, A1 and A2 correspond to the Cambridge English Young Learners levels Starters, Movers and Flyers. CurioKids is not affiliated with or endorsed by Cambridge University Press and Assessment.

• We aim to keep CurioKids running smoothly, but it may sometimes be unavailable, for example during maintenance or because of problems with the internet or our providers. If that stops a lesson, If we can’t give a lesson above applies.
• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to take reasonable care. We are not responsible for loss that was not foreseeable, or for business losses.
• Where the law allows a limit, our total responsibility to you is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these terms limits responsibility that the law doesn’t allow us to limit, such as for death or personal injury caused by negligence, or for fraud.

You can close your account at any time in Settings.

We may suspend or close an account, or stop a family or teacher using CurioKids, if these terms are broken, if payments aren’t made, or if we believe a child’s safety is at risk. If we close your account for any other reason, we will refund the lessons you have paid for and not had.

We may update these terms, for example when our service or the law changes. The version and date at the top show which version you are reading. We will tell you about significant changes by email or in the app before they take effect; if you don’t agree, you can cancel before they apply. Changes to our standard prices don’t affect the price locked on your subscription.

If something goes wrong, please contact us first at hello@curiokidslearning.com, and we will do our best to put it right.

These terms are governed by the laws that apply to us as the provider of the service. Nothing in them takes away rights you have under the consumer protection laws of the country where you live.