Refund Policy

Each child’s first lesson is free, and you don’t need a card to book it. Nothing is charged for it, so there is nothing to refund.

• You can cancel at any time on the Billing page in the app, or by emailing hello@curiokidslearning.com.
• Cancelling stops future payments. Your plan stays active until the end of the billing period you have paid for, so your child keeps the lessons in it. Lessons booked after that date are cancelled.
• Cancelling doesn’t automatically refund the period you are in. If you think you should get money back, see Asking for a refund below.

• You can cancel or move a lesson up to 2 hours before it starts. It goes back into your plan for that billing period, so you can book another.
• Lessons missed without notice, or that couldn’t be cancelled because it was less than 2 hours before they started, count as used.
• Lessons you don’t book or use in a billing period don’t carry over to the next one.

If your child’s teacher can’t teach a lesson you booked, or a lesson can’t take place because of a problem on our side, we will tell you as soon as we can and offer you a choice: a make-up lesson, with the same or another teacher, at a time that suits you, or a credit on your account that is taken off a future payment.

• Email hello@curiokidslearning.com within 14 days of the payment. Tell us the email address on your account, which payment it is about and why you are asking.
• We review every request and reply within 5 business days. We look at things like whether the lessons in that period were used and whether something went wrong on our side. A refund can be for the whole payment or part of it.
• Approved refunds go back to the card you paid with, through Stripe. Your bank may take several business days to show them.
• We consider requests made more than 14 days after a payment only in exceptional circumstances, or where the law requires it.

This policy doesn’t affect any rights you have under the consumer protection laws of the country where you live. It forms part of our Terms of Service.