Safeguarding Policy

CurioKids teaches children aged 4–12 in live online lessons. Keeping them safe is our first duty. We believe that:

• a child’s welfare always comes first;
• every child has the right to be safe, whatever their age, background, ability or needs;
• everyone who works with children at CurioKids is responsible for keeping them safe and must report any concern;
• every concern is taken seriously and acted on;
• we work with parents, and share information with the authorities when that is needed to protect a child.

Everyone who works with or for CurioKids: our staff, our salaried and pay-per-lesson teachers, and anyone else who has contact with children through CurioKids.

• Every teacher applies and tells us about their teaching experience and qualifications.
• They give us documents for our team to check, such as teaching certificates, proof of identity and a background check.
• Our team reviews every application.
• A teacher can’t see children’s details or be booked for lessons until our team has confirmed their background check, they have signed our teaching agreement and we have approved them. Our system enforces this.
• Teachers our team adds directly go through the same checks.
• We can remove a teacher’s access at any time.

• Lessons are 1-to-1 and happen only inside the CurioKids classroom. Teachers must never arrange lessons or contact with a child outside CurioKids.
• Teachers can’t send messages to children. Teachers and parents can message each other, and messaging isn’t available in child mode.
• Messages block the sharing of personal contact details. In the classroom, on the website and in the app, chat messages are saved and checked automatically for contact details and bad language.
• Teachers must never ask a child for personal information, photos or contact details, or share their own.
• Teachers teach from a quiet, suitable place, and dress and behave professionally.
• Lessons may be recorded to protect children and teachers. Our Privacy Policy explains how.
• Anyone in a lesson can use “Report a concern” without leaving it.

• Set up your child’s device in a shared family space, and stay nearby, especially with younger children.
• Turn on child mode, protected by your PIN, when your child uses CurioKids.
• Tell your child they can always tell you if anything in a lesson makes them feel uncomfortable.
• Never share your own contact details with a teacher, and tell us if a teacher asks for them.

You don’t need to be sure that something is wrong to tell us. If you are worried, report it.

• In the app: press “Report a concern”. It is in every lesson and throughout the app. If you report from a lesson, the lesson and the people in it are attached to your report automatically.
• By email: write to our safeguarding lead at hello@curiokidslearning.com.
• In an emergency: call the police on 999 (Singapore and Malaysia) first.

Child protection helplines

• National Anti-Violence and Sexual Harassment Helpline (NAVH)

  Country

  Singapore

  Call

  1800 777 0000

  About

  Run by the Ministry of Social and Family Development, for reporting violence, abuse or neglect.

• Tinkle Friend

  Country

  Singapore

  Call

  1800 2744 788

  About

  Singapore Children’s Society helpline and chat for primary-school children. Opening hours are on tinklefriend.sg.

• Talian Kasih

  Country

  Malaysia

  Call

  15999

  About

  24-hour helpline of the Ministry of Women, Family and Community Development, including for child abuse and neglect. WhatsApp 019-261 5999.

• Our team reviews every report as a priority.
• If a child may be at risk, we act straight away. This can include stopping a teacher’s access and cancelling their lessons while we look into it.
• We make sure the records about the concern are kept, such as the lesson details, messages, classroom chat and any recording.
• We tell the police or child-protection services when a child may be at risk of harm, or when the law requires it.
• We keep reports confidential and share them only with people who need to know.
• We tell the person who reported the concern what we can, while protecting everyone involved.

Our safeguarding lead is responsible for this policy and for making sure every concern is dealt with. You can contact them at hello@curiokidslearning.com.

We review this policy at least once a year, and after any serious incident. The version number and date at the top show which version you are reading.